Shipping Policy
Shipping at a Glance
Ohio Only
Currently shipping within the State of Ohio (United States)
Fast Processing
Roasted fresh and shipped within 24 hours
Secure Packaging
Protective packaging to preserve freshness
Shipping Options & Costs
Standard Shipping
Most popular option
Expedited Shipping
For when you need it fast
Processing & Fulfillment
Fresh Roasted to Order
We don't keep pre-roasted coffee sitting on shelves. Every order is roasted fresh specifically for you, ensuring maximum flavor and quality when it arrives at your door.
Order Processing Timeline:
- Orders placed before 2 PM EST: Same day roasting
- Orders placed after 2 PM EST: Next business day roasting
- Weekend orders: Roasted Monday morning
Business Days:
- Monday - Friday: 8:00 AM - 5:00 PM EST
- Saturday: 9:00 AM - 3:00 PM EST
- Sunday: Closed
Shipping Areas
Ohio
We currently ship only to Ohio because we operate under Ohio Cottage Laws which restricts selling outside of Ohio. We may expand into other states upon demand. Contact us to let us know you're interested. Sign up for our newsletter to be notified when expanded shipping becomes available. In the meantime, if you place an order with a shipping address outside of Ohio we will unfortunately not be able to fulfill the order and will refund your money.
Special Considerations:
- • PO Boxes: Accepted for standard shipping only
- • Military APO/FPO addresses: Contact us for special arrangements
International Shipping
We do not currently plan to ship outside the United States.
Packaging & Handling
Freshness Protection
- One-way valve bags to release CO2 while preventing oxygen entry
- Heat-sealed bags to maintain freshness during transit
- Roast date clearly labeled on every bag
- Protective outer packaging to prevent damage
Environmental Responsibility
- Recyclable packaging materials whenever possible
- Minimal packaging to reduce waste
- Biodegradable packing materials when available
- Carbon-neutral shipping options when possible
Order Tracking
Tracking Information
Order Confirmation
Immediate email confirmation with order details
Roasting Notification
Email when your coffee is being roasted
Shipping Confirmation
Tracking number and carrier information
Delivery
Fresh coffee arrives at your door
Account Dashboard
Track all your orders in one place through your account dashboard:
- Real-time order status updates
- Complete order history
- Easy reordering of favorites
- Downloadable invoices
Special Circumstances
Weather Delays
Severe weather conditions may cause shipping delays beyond our control. During extreme weather events:
- • We'll notify you of any expected delays
- • Tracking information will be updated by the carrier
- • We may hold shipments to prevent damage from extreme temperatures
- • Contact us if your order is significantly delayed
Damaged or Lost Packages
While rare, packages can occasionally be damaged or lost during transit:
- • Contact us immediately if your package arrives damaged
- • We'll work with the carrier to file a claim
- • Replacement coffee will be sent at no charge
- • Lost packages are replaced once carrier confirms loss
- • Take photos of damaged packages for insurance claims
Address Changes
Need to change your shipping address? Here's what you need to know:
- • Address changes must be requested within 2 hours of ordering
- • Contact us immediately at info@javamate.net
- • Once shipped, address changes require carrier intervention
- • Additional fees may apply for address changes after shipping
- • Verify your address carefully during checkout
Holiday & Peak Season Shipping
Peak Season Considerations
During busy periods (Black Friday through New Year, Valentine's Day, Mother's Day), shipping times may be extended due to increased carrier volume.
Holiday Deadlines:
- • Christmas delivery: Order by December 18th
- • New Year delivery: Order by December 27th
- • Valentine's Day: Order by February 10th
- • Mother's Day: Order by May 8th
Peak Season Tips:
- • Order early to avoid delays
- • Consider expedited shipping
- • Check our holiday schedule
- • Gift cards available for last-minute gifts
Questions About Shipping?
Our team is here to help with any shipping questions or concerns. We're committed to getting your fresh coffee to you safely and on time.
Need immediate help? Call us at (513) 778-0975 during business hours for urgent shipping questions.