Frequently Asked Questions

We roast to order and ship within 24 hours of roasting. This ensures you receive your coffee at peak freshness, typically within 2-5 days of the roast date.

We offer whole bean and several grind options including coarse (French Press), medium-coarse (pour over), medium (drip coffee), medium-fine (V60), and fine (espresso). We recommend whole bean for maximum freshness.

Store your coffee in an airtight container in a cool, dry place away from light and heat. Avoid the refrigerator or freezer. Whole beans stay fresh for 2-3 weeks, while ground coffee is best used within 1-2 weeks.

Light roasts preserve origin characteristics with bright acidity and floral notes. Medium roasts balance origin flavors with roast character. Medium-dark roasts have more body with chocolate and caramel notes. Dark roasts emphasize roast flavors with bold, smoky characteristics.

Our decaf coffees use water processing, a chemical-free method that removes 99.9% of caffeine while preserving the coffee's natural flavors. This process uses only water, temperature, and time.

Yes, our organic coffees are certified organic by accredited certification bodies. We work with suppliers who maintain proper organic certification throughout the supply chain.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure Stripe payment processing. We do not currently accept PayPal or other payment methods.

Orders can be modified or cancelled within 2 hours of placement, as we roast and ship quickly. Contact us immediately at info@javamate.net if you need to make changes.

Yes! We offer wholesale pricing for cafes, restaurants, and offices. Contact us at info@javamate.net for bulk pricing information and minimum order requirements.

Absolutely! During checkout, you can specify a different shipping address and include a gift message. We'll include a note with your message and exclude pricing information.

We're currently developing our subscription service. Sign up for our newsletter to be notified when subscriptions become available, and you'll get early access with special pricing.

We currently ship within Ohio only due to cottage law restrictions. We also offer free local pickup in Williamsburg, OH. We're working on expanding to other states in the future.

Standard shipping (3-7 business days) is $6.99. Expedited shipping (1-3 business days) is $9.99. Local pickup in Williamsburg, OH is completely free. We occasionally offer free shipping promotions - sign up for our newsletter to be notified.

Standard shipping takes 3-7 business days, expedited shipping takes 1-3 business days. Local pickup orders are ready within 24 hours of roasting. Orders placed before 2 PM EST Monday-Friday are roasted the same day.

Local pickup is available in Williamsburg, OH and is completely free. After placing your order, your coffee will be roasted within 24 hours. You'll receive detailed pickup instructions via email, including the exact location and available pickup times. This is the freshest way to get your coffee!

Yes! You'll receive a shipping confirmation email with tracking information once your order ships. You can track your package through the carrier's website.

While rare, shipping delays can occur due to weather or carrier issues. If your order is significantly delayed, contact us and we'll work with the carrier to resolve the issue or send a replacement.

Our coffees are versatile and work well with most brewing methods. Light roasts excel in pour-over and French press, medium roasts are great for drip coffee and espresso, while dark roasts shine in espresso and cold brew.

We recommend starting with a 1:15 to 1:17 ratio (1g coffee to 15-17g water). For example, use 25g coffee to 375-425g water. Adjust to taste - use more coffee for stronger brew, less for milder.

Absolutely! Coffee is 98% water, so quality matters. Use filtered water if your tap water is heavily chlorinated or has strong mineral tastes. Ideal water temperature is 195-205°F (90-96°C).

Grind size controls extraction speed. Coarse grinds (French press) extract slowly, fine grinds (espresso) extract quickly. Match your grind to your brewing method and adjust if coffee tastes too weak (grind finer) or too bitter (grind coarser).

Use a fine grind, aim for 18-20g coffee for a double shot, extract in 25-30 seconds for 36-40g liquid. If it's too fast, grind finer; if too slow, grind coarser. Fresh coffee (5-14 days post-roast) works best for espresso.

Yes, you'll need to create an account to place orders. This allows you to track orders, view order history, and manage your preferences. Account creation is quick and secure.

Log into your account and visit your dashboard to view all past orders, track current shipments, and reorder your favorite coffees with just a few clicks.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a secure link to reset your password. If you don't receive the email, check your spam folder.

You can reach us at info@javamate.net or call (513) 914-0416. We typically respond to emails within 24 hours during business days. For urgent issues, calling is fastest.

We stand behind our coffee 100%. If you're not completely satisfied, contact us within 30 days of purchase and we'll replace your coffee or provide a full refund. Your satisfaction is our priority.

Javamate was founded in 2025 by Eric, whose coffee journey began with home roasting on a cast iron skillet. What started as curiosity became passion, leading to the creation of Javamate to share exceptional coffee with fellow enthusiasts.

We roast our coffee in small batches in Williamsburg, Ohio. Our roastery allows us to carefully control every aspect of the roasting process to ensure consistency and quality.

We work with reputable coffee traders who ensure fair compensation for farmers and sustainable farming practices. We prioritize quality, traceability, and ethical sourcing in all our relationships.

We're committed to sustainability through ethical sourcing, minimal packaging, and supporting farming practices that protect the environment.

We source premium coffees from around the world, maintain detailed roast profiles, and continuously refine our processes. We only ship coffee we'd be proud to serve in our own homes.